game9m's Privacy Policy
Your personal information is completely safe with us — your privacy is protected through SSL encryption and strict data security measures.
Introduction and Purpose of This Policy
game9m is a trusted online gaming platform in Bangladesh. We believe that protecting the privacy of every player's personal information is our core responsibility. This privacy policy explains how we handle information related to you when you visit and use our website game9m.lat.
The term "information" in this policy refers to your name, contact details, payment information, browsing behavior, and any data related to your use of our services. By opening an account or using the services on the game9m platform, you are considered to have agreed to the terms of this privacy policy.
What Information We Collect
2.1 Personal Identity Information
During the account registration and verification process, we may collect the following information:
- Full name (in Bengali or English)
- Date of birth (for age verification — for users aged 21 and above only)
- Valid government-issued ID details (national identity card or passport)
- Email address
- Mobile phone number
- Current address
2.2 Financial and Payment Information
To process deposits and withdrawals, we collect payment-related information, which may include:
- bKash, Nagad, Rocket, or Upay mobile banking account numbers
- Bank account details (for bank transfers)
- Transaction history and amounts
- Dates and times of deposits and withdrawals
Note: Full card or account numbers are not stored in our system. Payment processing is secured by SSL encryption.
2.3 Platform Usage and Technical Information
To improve the quality of our services, we automatically collect the following technical information:
- IP address and device type
- Browser type and version
- Pages visited and session duration
- Cookie and session data
- Gaming history and betting activity
- Time and location of login and logout
Purpose of Using Your Information
game9m uses the information we collect only for the following legitimate purposes:
3.1 Account Management and Verification
Information is used to confirm your identity, maintain account security, and prevent fraud. Age verification (21+) is part of this process.
3.2 Service Delivery and Improvement
Information is used to personalize your gaming experience, process payments, and provide bonuses and rewards. This information also helps us improve the games and features on our platform.
3.3 Customer Support
This data is used to provide 24/7 live chat support and to verify your account details during email communications.
3.4 Legal and Regulatory Obligations
Information is used to meet applicable legal obligations, comply with anti-money laundering (AML) rules, and ensure responsible gaming.
3.5 Communications and Notifications
Your contact information is used to send you important updates about your account, transaction confirmations, and security alerts.
Cookies and Tracking Technologies
4.1 What Cookies Are and Why They Are Used
Cookies are small text files that our website stores in your browser. These files help our platform remember your preferences, maintain your session, and improve your browsing experience.
4.2 Types of Cookies
- Essential Cookies: Necessary for login sessions, security tokens, and the basic functioning of the platform.
- Functional Cookies: Used to remember your language preferences and interface settings.
- Analytics Cookies: Used to understand website usage patterns, which helps improve the service.
4.3 Cookie Controls
You can disable or delete cookies at any time through your browser settings. Please note, however, that disabling essential cookies may affect some core features, including login and payment functionality.
Information Sharing with Third Parties
game9m does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:
5.1 Service Provider Partners
Information may be shared — only what is relevant — with payment processors (bKash, Nagad, Rocket, Upay, and bank services), game software providers (such as PG Soft, Pragmatic Play, JILI, Spribe), and technology infrastructure partners. These partners are contractually bound to uphold our privacy standards.
5.2 Legal Requirements
Information may be disclosed to comply with court orders, valid requests from government authorities, or applicable legal obligations.
5.3 Fraud Prevention
Information may be shared with the relevant authorities when investigating financial fraud, account hacking, or other illegal activity.
Data Security Measures
6.1 Technical Security
To protect your information on the game9m platform, we apply the following technical measures:
- SSL (Secure Socket Layer) encryption — all data transmissions are secured
- Databases stored with industry-standard encryption protocols
- Firewalls and anti-intrusion systems
- Regular security audits and vulnerability testing
- Two-Factor Authentication option
6.2 Organizational Security
Alongside technical measures, we ensure organizational security through:
- Access to personal information limited to authorized personnel only
- Regular data protection training for staff
- Logging and monitoring of data processing activities
- Confidentiality agreements with third-party partners
6.3 Response to a Data Breach
Should any unexpected data breach occur, we will notify affected users as quickly as possible and take the necessary remedial action. Contact us: [email protected]
Your Data Rights
As a user of the game9m platform, you have the following rights regarding your own personal information:
📋 Right to Access
You have the right to know what information we have collected about you and how it is being used. Upon request, we are obliged to provide you with a copy of the information collected about you.
✏️ Right to Rectification
If your profile contains any incorrect or outdated information, you have the right to have it corrected. Information can be updated through account settings or via the support team.
🗑️ Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained for a specified period in cases of legal obligations or ongoing disputes.
⛔ Right to Object to Processing
You have the right to object to the processing of your information for specific purposes. You can opt out of marketing communications at any time.
📦 Right to Data Portability
You have the right to receive your own information in a commonly usable format. Contact our support team to submit this request.
🔒 Right to Restriction of Processing
In certain circumstances, you may request a temporary restriction on the processing of your information, such as while the accuracy of the information is being verified.
Data Retention Period
game9m retains your personal information only for as long as necessary. The general policy is as follows:
- Active account information: Retained for as long as the account remains active.
- Transaction records: Retained for a specified number of years in accordance with financial regulatory requirements.
- Information after account closure: Securely deleted once legal obligations have been fulfilled.
- Marketing preferences: Take effect immediately upon an opt-out request.
For more details about data retention periods, contact us at [email protected].
Protection of Minors' Information
The game9m platform is strictly for users aged 21 and above. We do not knowingly collect personal information from any minor.
We confirm the age requirement during registration through date of birth verification. If it becomes known that a minor's information has entered our system, the relevant account will be immediately closed and the associated information will be deleted.
If you become aware of an account belonging to a minor, please inform us: [email protected]
Changes to the Privacy Policy
game9m reserves the right to update this privacy policy from time to time. If any significant changes are made, we will notify users in the following ways:
- Displaying a prominent notice on the website
- Sending a notification to the registered email address
- Updating the "Last Updated" date at the top of this page
If you continue using the platform after any changes, you are considered to have agreed to the updated privacy policy. We therefore recommend reviewing this page regularly.
Contact Us
If you have any questions, concerns, or requests about this privacy policy, please contact us:
Live Chat Support
Instant support in Bengali 24/7 — our support team is always ready for any privacy-related questions or requests.
Email Contact
For privacy requests or complaints, write to: [email protected] — we will do our best to respond as quickly as possible.