game9m Terms and Conditions

1 General Provisions

game9m (hereinafter referred to as the "Platform" or "we") is an online gaming service provider that offers casino games, slots, cricket betting, and various other gaming options for users in Bangladesh. These terms and conditions form a legal agreement between the user and game9m.

This document is written in English and applies to users in Bangladesh. In the event of any discrepancy with a Bengali version of these terms and conditions, the English version shall prevail.

game9m reserves the right to change, add to, or amend these terms and conditions at any time. Users will be notified of significant changes via their registered email or through a notice on the platform. Continuing to use the platform after any changes have been made will be considered acceptance of the new terms.

2 Eligibility and Registration

2.1 Age Requirement

Users must be at least 21 years old to register and use the game9m platform. It is strictly prohibited for anyone under the age of 21 to create an account or take part in gaming on the platform. game9m may request a valid proof of identity at any time to verify a user's age.

2.2 Registration Requirements

When opening an account, users must:

• Provide accurate and complete personal information.
• Use a valid and active email address.
• Agree to these terms and conditions and the privacy policy.
• Confirm that there are no legal restrictions on using online gaming in their area of residence.

2.3 Single Account Policy

Each user may hold only one account. If the same person is found to be operating multiple accounts, all of those accounts will be closed immediately and any balances held in them may be forfeited.

3 Account Management

3.1 Security Responsibilities

The user is fully responsible for keeping their account password and login details secure. Sharing login details with any third party is strictly prohibited. If you suspect any unauthorised access to your account, you must notify our support team immediately.

3.2 Updating Information

If any personal details change (such as email address, mobile number, or address), the user must update them through the account settings or via live chat. Providing false or incomplete information may result in the account being suspended or closed.

3.3 Identity Verification (KYC)

game9m follows an identity verification (KYC) process to ensure a safe and transparent service. A copy of a national identity card, passport, or driving licence may be requested for verification. Completing identity verification may be required before a withdrawal can be processed.

4 Deposits and Withdrawals

4.1 Deposit Rules

The minimum deposit amount on the game9m platform is ৳200. The platform accepts deposits via bKash, Nagad, Rocket, Upay, and bank transfer. Please fill in your deposit details correctly — game9m will not be responsible for any delay or failure caused by incorrect information.

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳800. Approved withdrawal requests are generally processed within 1 hour. Withdrawals can only be made to a payment account registered in the user's own name — withdrawals to third-party accounts are not permitted.

4.3 Payment Method Security

game9m keeps all payment transactions secured through SSL encryption. If any irregularity or suspicious activity related to a payment is identified, we may temporarily suspend the account and any pending withdrawals while an investigation is carried out.

5 Bonuses and Promotional Offers

5.1 Welcome Bonus

New members will receive a 150% welcome bonus on their first deposit, up to a maximum of ৳20,000. For example: a deposit of ৳1,000 will earn a bonus of ৳1,500, bringing the total balance to ৳2,500. A minimum deposit of ৳200 is required to qualify for the bonus.

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 25 times (25x). This means the bonus amount must be wagered 25 times before it can be withdrawn. Only the original deposit amount may be withdrawn before the wagering requirement is met, but doing so will cancel the bonus.

5.3 General Bonus Terms

• Bonuses may only be used on eligible games on the game9m platform.
• Multiple bonuses may not be combined — the specific terms of each promotion apply.
• If wagering is not completed within the specified time limit, the bonus will be cancelled automatically.
• game9m reserves the right to change, suspend, or cancel any promotional offer at any time.

6 Gaming Rules

6.1 Fair Play Policy

game9m is committed to ensuring fair play. All games on the platform rely on Random Number Generator (RNG) technology operated by third-party providers (such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, and others), which keeps game outcomes entirely unbiased.

6.2 Technical Errors

Any transaction affected by a technical error or disruption in a game will be considered void. In such situations, game9m will return the relevant amount to the user's account, but no additional compensation will apply.

6.3 Betting Limits

game9m reserves the right to set minimum and maximum betting limits across various games and betting markets. These limits will be clearly displayed in the game interface.

7 Prohibited Activities

The following activities are strictly prohibited on the game9m platform:

• Operating an account using another person's identity or placing bets on behalf of someone else.
• Creating multiple accounts with the intent to abuse the bonus system.
• Using software, bots, or automated methods to gain an advantage in gaming.
• Using the platform for money laundering or other illegal financial activities.
• Hacking or launching cyber attacks against the platform's servers or infrastructure.
• Harassing or attempting to defraud other users.
• Deliberately providing false information to gain an advantage.

If involvement in any of the above activities is proven, the account will be permanently closed immediately and all balances in the account will be forfeited. The relevant authorities will be informed if necessary.

8 Responsible Gaming

game9m is firmly committed to promoting responsible gaming. We believe that gaming should be a form of entertainment — never a source of financial hardship.

• Users can set deposit limits, loss limits, or session time limits for themselves.
• If needed, users may request self-exclusion.
• If you notice signs of gaming addiction, please contact us immediately for support.

For more information on responsible gaming, please visit our Responsible Gaming page.

9 Privacy and Security

The rules governing game9m's collection, storage, and processing of users' personal information are described in detail in our privacy policy. By accepting these terms and conditions, you are also giving your consent to our Privacy Policy.

The platform uses SSL encryption technology to keep all data transfers secure. Users' financial information will not be sold or shared with third parties, except where required by law or upon request by a regulatory authority.

10 Intellectual Property

All content on the game9m platform — including logos, designs, software, text, graphics, and other materials — is protected under game9m's intellectual property rights. Users are granted only a limited licence to use the platform for personal and non-commercial purposes.

No content from the platform may be copied, reproduced, distributed, or used for commercial purposes without prior written permission. The intellectual property of game providers (such as Pragmatic Play, PG Soft, JILI, and Spribe) is protected under their own terms and conditions.

11 Limitation of Liability

game9m always aims to provide uninterrupted service. However, temporary disruptions may occur due to technical issues, maintenance, or other reasons. In such situations, game9m will not be liable for indirect losses or missed financial opportunities.

Gaming outcomes are entirely dependent on an independent random process. game9m does not guarantee any specific outcome and is not responsible for any financial loss resulting from gaming decisions. Each user participates in gaming with full awareness of their own decisions and the associated risks.

12 Changes and Termination

12.1 Changes to Terms

game9m may change these terms and conditions at any time. Updated terms will take effect from the date they are published. If a user does not agree to the new terms, they may stop using the platform and request that their account be closed.

12.2 Account Closure

Users may request account closure at any time via live chat. All pending withdrawals will be processed before the account is closed. game9m also reserves the right to close an account without prior notice in the event of a breach of these terms.

12.3 Dispute Resolution

Any dispute between game9m and a user will first be addressed through negotiation. For any dispute, please contact our support team at [email protected]. If a resolution cannot be reached through negotiation, an arbitration process will be followed.